Frequently Asked Questions

If you have visited Dartmoor Zoo and want to book tickets to the Aquarium using the 50% discount, follow these steps.

• Get in contact with our team via enquries@oceanconservationtrust.org with proof that you have booked or visited, and our team will supply you with a discount code.

• You can then use your code to book tickets and apply the discount on your basket. (Up to 8 tickets per transaction)

• When you visit, please show your booking to a member of the admission as well as your booking from DZP, without this you may be charged for full price tickets.

Disclaimer* Our free annual return pass is excluded if you choose to use the 50% discount!

We accept a variety of carers ID, the most common ones we accept are, but not limited to: Carers ID Card, PIP letter, DLA letter and Blue Badge. If you have any queries about this, please feel free to contact us.

We honour these discounts in the shop and the cafe, however they aren’t redeemable on admissions.

Soft play is £2 per child for an hour session!

You can ‘add on’ a soft play session to a regular booking, for a cost of £2 per hour per child. You won’t be able to buy a soft play session without a regular booking first.

We recommend all visitors to pre-book whether or not you are paying or using your complimentary annual return pass. We cannot guarantee entry without a booking, especially in peak periods such as holidays and weekends. Walk-ins will only be available if we have not reached full capacity for the building.

Our soft play area is currently only open on weekends and during the school holidays between 10:30am & 3:30pm (dependent on staffing levels). Last entry session is 2:30pm. Tickets will need to be purchased on arrival, as they are not currently available online at this time.

With each paid ticket, we give you the option of the Complimentary Annual Return Pass. If accepted it’ll allow unlimited entry for 12 months after you redeem your paid ticket.

You will be issued with a cardboard pass that you show to our Admissions team the next time you visit. We still do recommend booking with your Complimentary Annual Return Pass – the booking process won’t charge you for this.

We don’t offer reduced rates for day tickets. The Schools team have a reduced group rate for a minimum of 12 students. Check the schools and learning page on the website.

There is Harbour Carpark and Lockers Quay Carpark which are less than a 5-minute walk to the main entrance and include disabled parking spaces. Unfortunately our 3 disabled bays are not accessible until the start of November due to essential decarbonisation works on site. We apologise for any inconvenience.

A limited number of wheelchairs can be accessed via the Admissions team, however, it is a first come first serve basis.

The Aquarium is accessible to people with wheelchairs. All exhibits are accessed either by ramps or by lifts.

Yes, you’re very welcome to bring a picnic with you when visiting the Aquarium. We ask that all picnics are eaten outside and request that your waste is taken home with you for responsible disposal.

We do not allow any form of smoking inside the building. This includes the use of any e-cigarette/vaping devices. This is to ensure that we avoid any confusion on reports of sources of smoke within the building. We do have a garden in which members of the public may smoke if they wish.

Sadly, due to our zoo license that, only licensed service and assistance animals are allowed in the Aquarium.

Assistance dogs are welcome in the National Marine Aquarium, please find attached a copy of our policy and waiver. 

Please ensure you read through this before you book your tickets as on arrival, our admissions team will need to see proof of vaccination/inoculation status of your dog and will you require you to sign a waiver.

If you have any questions about this, please let us know, if not we look forward to seeing you soon.

Any form of physical student ID is accepted, as well as online forms like UNiDAYS, Student Beans, and your University portal or email.

The annual passes are named passes, so they do correlate with one person. This does mean they are non-transferable.

If you or your family member have lost your cardboard pass, let our Admissions Team know when you next arrive. We’ll have your details saved on our system and for an admin fee of £1, we will be able to replace your pass for you.